What is Ziara?

Ziara is a comprehensive platform dedicated to enhancing the Umrah journey for pilgrims. We provide a one-stop solution for all your Umrah needs including hotel bookings, transportation, visa assistance, and airline reservations. Our mission is to ensure that every pilgrim experiences a smooth and spiritually fulfilling pilgrimage. With Ziara, you can focus on the spiritual aspects of your journey while we take care of all the logistics, making your Umrah as seamless and enriching as possible.

Is Ziara.co accessible to users internationally?

Absolutely. Our portal welcomes Umrah pilgrims from all around the world and provides an easy and convenient booking process for all consumers.

Are the lodging options on Ziara appropriate for families?

Yes. Families are among the many pilgrims that Ziara serves. For families traveling for the Umrah pilgrimage, we provide a range of lodging alternatives including family-friendly hotels, serviced apartments, and group bookings.

Does Ziara impose any age limitations on Umrah pilgrims?

Umrah is available to people of all ages, and Ziara.co invites pilgrims of all ages to reserve their Umrah packages through our website. However, to guarantee a secure and comfortable journey, we advise speaking with your healthcare physician, especially for elderly or young pilgrims.

Is my payment information secure on Ziara?

Yes, your credit card information is safe. To protect your payment information and guarantee safe transactions, we use industry-standard encryption technologies. Bookings can be made with assurance knowing that your data is secure.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards and online payment gateways. The available options will be displayed during the booking process.

What should I do if my payment is declined?

If your payment is declined, please check that your card information is correct and that you have sufficient funds in your account. If you continue to face issues, please contact your bank or payment provider for further assistance. Alternatively, you may try using a different payment method.

How Ziara works?

Ziara simplifies your Umrah journey by offering a user-friendly platform where you can manage all your travel needs in one place.

Browse and Select Hotels: Start by exploring a wide range of hotels in Makkah, Madinah, and other global locations.

Book Your Stay: Once you’ve selected a hotel, you can easily book your stay through the platform.

Plan Your Travel: In addition to hotel bookings, Ziara offers transportation and visa assistance services.

Customer Support: Ziara's customer support is available to help you with any questions.

Can I change or cancel my Umrah reservation?

Yes, you might have the option to change or cancel your reservation depending on the exact terms and circumstances of your booking. Please get help from our customer support team with any booking-related modifications.

What is the weather like in Makkah and Madinah during Umrah season?

The weather in Saudi Arabia varies with the season. Between May and September, it is very hot with temperatures ranging from 35°C to 40°C. From October to April, the weather is relatively mild, ranging from 20°C to 30°C. The weather is usually dry with low chances of rainfall.

How should I dress for the weather during my Umrah trip?

Wear light, breathable clothes to stay comfortable, especially in the summer. It is recommended to carry a light sweat jacket or shawl for air-conditioned spaces and cooler evenings. Always wear comfortable walking shoes.

Is there a list of essential travel items that I need to pack for my Umrah journey?

You should pack Ihram clothing (for men), comfortable walking shoes, unscented toiletries, your prayer mat, a small reusable water bottle, essential medications, travel documents, and a small bag to carry all the items.

Do you offer packages that include both hotel and transportation?

Yes, we offer comprehensive Umrah packages that include hotel accommodations, transportation, and other services to make your pilgrimage as convenient as possible.

Can I request an early check-in or late check-out?

Early check-in and late check-out are subject to availability and may incur additional charges. Please contact the hotel directly or our customer support team to make a request.

Can I book more than one room at a time?

Yes, you can book multiple rooms at once. Simply select the number of rooms you need during the booking process and you can manage all your reservations through a single account.

What should I do if I have a problem during my stay?

If you encounter any issues during your stay, please contact the hotel's front desk for immediate assistance. You can also reach out to our customer support team and we will do our best to resolve the issue as quickly as possible.

Are meals included in the hotel booking?

Many of our hotel packages include breakfast. Please check the specific hotel details for more information.

Are there any hidden fees I should be aware of when booking a hotel?

No, we believe in transparent pricing. All fees, including taxes and service charges, are clearly listed during the booking process. There are no hidden fees.

How can I book a hotel for my Umrah trip?

You can book a hotel through our website by entering your travel dates and selecting your preferred hotel and room type. You can also contact our customer support for assistance with your booking.

Can Ziara help with travel between holy locations?

Yes, Ziara offers trustworthy transportation services for travelers making the Umrah journey between sacred locations. You can concentrate on your spiritual commitments without worrying about practicalities thanks to our efficient transportation options.

Does Ziara provide help with visas?

Yes, Ziara provides assistance with visa applications. Our team can guide you through the process, help you gather the necessary documents, and ensure that your visa application is submitted correctly.

How to Apply for Umrah Visa?

To apply for an Umrah visa, you must fill out the Saudi visa application form, provide a valid passport, a recent passport-sized photo, and a travel itinerary. Make sure your passport is valid six months from your scheduled travel date.

What happens if my visa application through Ziara is denied?

If your visa application is denied, you will receive an official notification from the embassy or consulate explaining the reasons for the denial. Ziara can guide you through the reapplication process and provide advice.

Can I apply for a visa on behalf of another person through Ziara?

Yes, you can apply for a visa on behalf of another person through Ziara, provided you have all the necessary information and documents required for the application.

Can I book a group reservation on Ziara?

Absolutely! For Umrah pilgrims, Ziara invites group reservations. Our platform supports group bookings, making it simple for you to organize a spiritually enlightening Umrah experience.

Can you customize the Umrah packages?

Absolutely! Our Umrah packages are flexible and can be tailored to meet your individual interests and needs.

Does Ziara offer Umrah pilgrims travel insurance?

Ziara does not directly offer travel insurance, but we strongly advise all Umrah tourists to get coverage for their trip. Travel insurance provides important protection against unforeseen circumstances.

Are there any specific items that are prohibited or discouraged during my Umrah trip?

Below is the list of items prohibited during your Umrah trip:

• Scented or perfumed products
• Alcoholic substances
• Tobacco products
• Immodest clothing
• Sharp objects